Privacy policy

Privacy Policy

Ashridge Shutters Last updated: 11 September 2026

1. Who we are

This website, ashridgeshutters.com, is operated by NUR Trade Ltd, trading as Ashridge Shutters ("Ashridge Shutters", "we", "us", "our"), a company registered in England and Wales (company number: 13909337), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the data controller for the personal information described in this policy.

We are based in Aylesbury and serve customers across Buckinghamshire and the Home Counties.

If you have any questions about this policy or how we handle your personal information, you can contact us at:

Email: [email protected]
Phone: 01296 593591
Post: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

2. What information we collect

We collect personal information when you interact with our website or use our services, including:

Contact and quote requests. When you submit our contact or quote request form, we collect the information you provide, which may include your name, email address, phone number, postal address, and details of your enquiry (for example, the type and number of windows you want shuttered).
Survey and job information. If your enquiry proceeds to a home survey or installation, we collect additional details needed to carry out the work, such as your address, measurements, product specifications, and notes from the survey.
Correspondence. If you contact us by email, phone, or otherwise, we keep a record of that correspondence.
Technical information. Like most websites, our site may automatically collect limited technical data such as your IP address, browser type, and pages visited, typically through cookies or similar technology (see Section 6, Cookies).
We do not knowingly collect any special category data (such as health information) through the website, and we ask that you do not include such information in enquiry forms unless it is directly relevant and necessary (for example, a mobility-related requirement affecting installation).

3. How we use your information

We use your personal information to:

respond to enquiries and provide quotes;
arrange and carry out home surveys and installations;
fulfil contracts for the supply and fitting of shutters, including managing warranties and insurance-backed guarantees;
maintain business records, including for accounting, tax, and legal compliance purposes;
improve our website and services; and
comply with our legal obligations.
Where we wish to contact you for marketing purposes (for example, to let you know about new products or offers), we will only do so with your consent, or where permitted by law, and you can opt out at any time (see Section 8).

4. Our legal basis for processing
Under UK data protection law, we rely on the following legal bases:

Contract — to respond to your quote request and to perform a contract with you (for example, once you book a survey or installation).
Legitimate interests — to operate and improve our business and website, and to maintain appropriate business records, where this does not override your rights and interests.
Consent — where you have given specific consent, for example to receive marketing communications or for certain cookies.
Legal obligation — where we need to retain records (for example, for accounting or warranty purposes).
5. Who we share your information with
We do not sell your personal information. We share it only where necessary, including with:

Subcontract fitters, who need your name, address, and job details in order to carry out surveys and installations on our behalf;
Suppliers, where product-specific information (such as measurements) is needed to manufacture your shutters, or where a warranty or insurance-backed guarantee needs to be registered;
Professional advisers and service providers, such as our accountant, IT, or website hosting providers, who process data on our instructions; and
Regulators or authorities, where required by law.
All third parties who handle personal data on our behalf are required to keep it secure and use it only for the purposes we specify.

6. Cookies
Our website may use cookies or similar technologies. Essential cookies, which are necessary for the website to function, may be used without consent. We do not currently use analytics cookies (such as Google Analytics) on this website. If we introduce analytics, advertising, or other non-essential cookies in future, we will update this policy and, where required by law, ask for your consent via a cookie banner before they are set.

You can control or delete cookies through your browser settings; disabling cookies may affect how parts of the website work.

7. Data retention
We keep personal information for as long as necessary for the purposes set out in this policy, including to fulfil contracts, meet warranty and insurance-backed guarantee obligations (which may run for many years after installation), and comply with legal and tax requirements (typically at least six years for financial records). Enquiry details that do not lead to a booking are kept for a reasonable period and then deleted.

8. Your rights
Under UK GDPR, you have the right to:

access the personal information we hold about you;
have inaccurate information corrected;
ask us to delete your information, in certain circumstances;
restrict or object to our processing of your information;
request that your information be provided to you or transferred to another organisation, where technically feasible; and
withdraw consent at any time, where we rely on consent (for example, marketing emails).
To exercise any of these rights, contact us using the details in Section 1. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's privacy
Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.

11. Changes to this policy
We may update this policy from time to time, for example to reflect changes in our practices or the law. The "last updated" date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.

12. Contact us
If you have any questions about this privacy policy or your personal information, please contact us:

NUR Trade Ltd, trading as Ashridge Shutters 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Email: contact[at]ashridgeshutters.com Phone: 01296 593591